top of page

When it comes to your appliances, it's no joke when something is not working right. We are here to help you! Please call or text us at (857) 231-6660 so we can assist you ASAP. Don't wait untill the problem gets worse. Please look through this page for helpfull information that we can use to prescreen your problem and get your appliance repaired quickly. Also a picture via a text or an email with a product model and serial number will provide us with information to get the correct parts!

If your refrigirator is completely dead make sure you check the power outlet and circuit breakers.

If the lights are on but it's not cooling, make sure temprature is set to cool and that the door was not left open for too long. Check display for possible demo mode or display cycle.

Is your water dipencer or ice maker not working? Make sure there is water going to the fridge, Check your water filter, it should be replaced every six month to a year. Ice makers can take 24 hours to start operating and some have an on/off switch that must be turned on. Some units have a display or child lock and can block out water and ice dispencing features. If there is a leak, no water or ice give us a call for a free phone consultation.

If your washer is not spinning correctly, spin speeds can vary by the cycle that is selected. Your washer is designed so that in certain cycles, such as Delicate or Hand Washables cycles, the spin speeds are slower. In these cycles, more water is retained in the load at the end of the cycle to keep delicate fabrics from shrinking and wrinkling. Select the appropriate cycle based on the fabric being washed.

Was an Extra Low, Low or No Spin option selected?

Select the highest spin speed for the fabric being washed. If extra low spin or no spin was selected, the washer may not remove enough water from the load.

Were you washing one bulky item, such as a rug or large blanket?

Consider adding more items to help balance the load during spin. Select Drain/Spin or Spin Only cycle and restart the washer. Your washer is designed to detect an unbalanced load and automatically lower the spin speed. Unbalanced conditions are more likely to occur with a single, bulky item.

Are excessive suds present?

Use only HE High Efficiency detergent. Using non-HE detergent or more than the manufacturer’s recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, which will result in very wet loads.

Is the drain hose kinked or is the drain clogged?

Make sure the drain hose is not kinked. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for details.

Empty pockets before washing.

Small items like coins can travel to the pump and reduce the ability to remove water. Service may be required. Always empty pockets.

Is the end of the drain hose more than 96″ (244 cm) above the floor?

The drainpipe (standpipe) height requirements are 96″ (244 cm) maximum and 30″ (76.2 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96″ (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details

bottom of page